Last Updated: February 13, 2026

1. Introduction

Seri Mobility ("we," "us," or "our") operates the mobile applications (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

2. Information We Collect

We may collect and process the following types of information:

2.1 Information Collected Automatically

When you use our App, we may automatically collect certain information about your device and usage, including:

• Device Information: Device model, operating system version, unique device identifiers, mobile network information, and hardware model.
• Usage Data: Information about how you use the App, including access times, pages viewed, features used, app crashes, and other system activity.
• Log Data: In the event of an error in the App, we collect log data which may include your device Internet Protocol ("IP") address, device name, operating system version, the configuration of the App, the time and date of your use, and other diagnostic data.

2.2 Information Collected by Third-Party Services

The App uses third-party services that may collect information used to identify you. These third-party service providers have their own privacy policies governing the use of your information:

2.3 Information We Do NOT Collect

We want to be transparent about what we do not collect:

• We do not collect your name, email address, or phone number unless you voluntarily provide it (e.g., when contacting support).
• We do not collect your precise location data.
• We do not access your contacts, camera, microphone, or files beyond what is necessary for App functionality.
• We do not sell your personal data to third parties.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our App: Ensuring the App functions correctly and delivering the features you use.
• To improve our App: Understanding how users interact with the App to improve functionality, performance, and user experience.
• To detect and prevent issues: Monitoring for crashes, bugs, and technical issues to ensure App stability.
• To communicate with you: Responding to your support requests and providing updates about the App when necessary.
• To comply with legal obligations: Meeting our legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers: We share data with third-party service providers (listed in Section 2.2) who assist us in operating the App, conducting our business, or serving our users, provided they agree to keep this information confidential.
• For legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• To protect rights: We may disclose information to protect the safety, rights, or property of ourselves or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.

5. Data Retention and Deletion

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. Specifically:

• Analytics data: Retained for up to 14 months, after which it is automatically deleted or anonymized.
• Crash logs: Retained for up to 90 days for debugging purposes.
• Support communications: Retained for as long as needed to resolve your inquiry, and for a reasonable period thereafter.

5.1 Your Right to Delete Data

You may request deletion of your data at any time by contacting us at the email address provided in Section 12. Upon receiving your request, we will delete your personal data within 30 days, except where we are required to retain it by law.

You can also clear locally stored data by uninstalling the App from your device.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using industry-standard protocols (TLS/SSL).
• Limiting access to personal data to authorized personnel only.
• Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Children's Privacy

Our App is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.

If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately so we can take the necessary actions.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 For Users in the European Economic Area (GDPR)

• Right of access: You can request copies of your personal data.
• Right to rectification: You can request correction of inaccurate data.
• Right to erasure: You can request deletion of your personal data.
• Right to restrict processing: You can request that we limit the processing of your data.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to object: You can object to the processing of your personal data.

The legal basis for processing your data under GDPR is your consent (Article 6(1)(a)) and our legitimate interests (Article 6(1)(f)) in improving our App and services.

8.2 For Users in California (CCPA/CPRA)

• Right to know: You can request information about the categories and specific pieces of personal data we have collected.
• Right to delete: You can request deletion of your personal data.
• Right to opt-out: You can opt out of the sale or sharing of your personal data. We do not sell your personal data.
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

8.3 For Users in Other Jurisdictions

If you reside in a jurisdiction with applicable data protection laws (such as Brazil's LGPD, Canada's PIPEDA, or others), you may have similar rights. Please contact us to exercise any applicable rights.

9. Cookies and Similar Technologies

The App itself does not use cookies. However, third-party services integrated into the App may use cookies or similar tracking technologies to collect and store information. You can manage your cookie preferences through your device settings.

10. Advertising

We may display advertisements in the App through third-party ad networks. These networks may use anonymized data to serve ads that are relevant to you. You can opt out of personalized advertising by adjusting your device advertising settings:

• Android: Go to Settings > Google > Ads > Opt out of Ads Personalization.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the App after any modifications to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@serimobility.com
• Website: https://serimobility.com/support/

We will respond to your inquiry within 30 days.